Refund Policy

We stand behind every order we fulfill. This policy outlines exactly when you're entitled to a refund, a free refill, and how to request one.

Last updated: October 14, 2026

Quick Summary

30-Day Refill

If numbers drop within 30 days, we top them back up — for free.

Full Refund

Eligible if we fail to deliver within 7 days of the estimated date.

No Refund

For completed orders or private/incorrect account links at time of delivery.

30-Day Refill Guarantee Free

This is our core promise to you. If, for any reason, the followers, likes, or views you purchased drop in number within 30 days of your order's completion — we will refill the difference at absolutely no extra cost to you. No questions asked, no forms to fill out.

This is because social media platforms occasionally conduct account purges of inactive users. While rare, this can cause slight drops. Our guarantee ensures your investment is fully protected.

How to claim: Email us at [email protected] with your order ID and current vs original count. We process refills within 24 hours.

When You Are Eligible for a Full Refund

You are entitled to a complete monetary refund under the following circumstances:

We fail to deliver the full quantity of your order within 7 days past the estimated delivery date with no resolution offered.
You placed an order by mistake and contact us before the campaign has started processing.
A technical error on our platform resulted in a duplicate charge for the same order.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

The service has been fully delivered as described in your package.
Your account was set to private, deleted, or restricted during delivery, preventing us from fulfilling the order.
You provided an incorrect username or profile URL.
A drop in engagement occurred after the 30-day refill guarantee window has closed.
You are dissatisfied with the quality after delivery, but the specified quantity was delivered.
The order was cancelled after the campaign was already in progress.

Partial Refunds

In cases where a campaign was partially delivered before an interruption occurred (e.g., a platform outage or an account going private mid-delivery), we may issue a partial refund proportional to the undelivered quantity. Our support team will assess each case individually and communicate the outcome within 48 hours.

How to Request a Refund

To request a refund, send an email to [email protected] with the following information:

Your full name

Email used for the order

Order ID or date of purchase

Your social media username / link

Reason for the refund request

Screenshots if applicable

Refund Processing Time

Once your refund request is approved, please allow up to 5–10 business days for the funds to appear back on your original payment method. Processing times may vary depending on your bank or payment provider. We will send a confirmation email as soon as the refund has been initiated on our end.

Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team is a violation of these terms. We take chargebacks seriously and reserve the right to contest any unauthorized dispute with full documentation of the services delivered. We strongly encourage all customers to reach out to us first — we resolve the vast majority of issues within 24 hours.

Contact Support

Our support team is available 24 hours a day, 7 days a week to assist with any refund or refill requests.

Email: [email protected]
Response Time: Within 2 hours on average.

Please include your order ID in the subject line for the fastest resolution.